SaaS Project Manager

May 10, 2021

Job Type: 

The Institute for the Study of Knowledge Management in Education (ISKME), an education non-profit, seeks a full-time employee to support our service partners and product team. As an organization, ISKME seeks to make education more participatory, equitable, and open, breaking down barriers through open access digital libraries, professional learning, and educational research studies. ISKME is in service of educators and making their work more effective and efficient. We have a collaborative culture, and candidates should be comfortable providing (and receiving) feedback on work, as well as bringing a creative, problem-solving mindset to bear. 


As a Project Manager, this person will have an outward-facing role, onboarding new partners to our software-as-a-service offerings (online libraries called microsites), ensuring that site implementations are completed on time and according to the Partner’s expectations. The chosen candidate will join our team of developers, product owners, project managers, designers, and librarian staff to implement projects that align with our organizational purpose. 


The person in this role will have additional, internal responsibilities around enforcing agile values as a scrum master throughout the implementation process. Internal scrum responsibilities will look not only at the ongoing implementations, but the product backlog as a whole. As an organization, ISKME is applying agile practices as we scale. While initially a single position in the product team, this position will likely become two as the organization grows. This is an opportunity to impact that growth and work with the team as they expand. This position will report to the Director of OER Services, and work closely with the Product Owner to manage priorities and milestones on a day to day basis.  


Primary Role Responsibilities

  • Own SaaS Microsite implementations from kick-off to launch

  • Responsible for communicating milestone priorities and feature requests to Product Owner

  • Responsible for development and implementation of communication plan with Partners, including time-zone appropriate calls, status reports, documentation of regular meetings, and sharing out notes/findings

  • Coordinate with PO, and scrum team to ensure services are developed efficiently, on time, and on budget

  • Responsible for discussing new feature ideas with partners and bringing those ideas to the PO for further discussion

  • Perform user acceptance testing (UAT) for Partner implementations, ensuring features and bugs meet initial requirements

Internal Responsibilities 

  • Enforce Rules of Scrum, practices and process

  • Ensure effectiveness of all ceremonies: prepared and engaged teams, prepared and effective Product Leadership Team

  • Facilitate discovery and ensures the removal of obstacles and promotes them in a timely and assertive way

  • Maintain an awesome Scrum Room environment through digital tools like Jira and Confluence

  • Manage and support team retrospectives

  • Ensure the team is focused on sprint commitments and shields team from distractions and hidden work

Expected Skills and Competencies

  • 3-5 years experience working within product development teams and participating in/leading sprint planning and backlog refinement

  • Demonstrated competency in scrum practices and managing sprint cadence for an agile team

  • Experience using Confluence, JIRA, and Smartsheet for maintaining project planning and product development documentation

  • Strong strategic thinking skills, with the ability to anticipate and collaboratively remediate blockers

  • Comfort working in a fast paced environment with shifting priorities

  • Ability to maintain cordial relationships with partners while holding firm on organizational deadlines and priorities

  • The most competitive applicants will have familiarity or experience with instructional design, instructional technology support, or general digital library service


ISKME is committed to Equal Opportunity and does not promote or discriminate against any person, population group, or organization and is committed through its employment and hiring practices as well as in its provision of services to ensure that all employees and applicants as well as others receive equal consideration and treatment, regardless of race, color, creed, gender (including gender identity or gender expression), religion, marital or domestic partner status, age, national origin or ancestry, physical appearance, education background, language, mental or medical disability, sex, sexual orientation, citizenship, military service status, veteran status, or any other characteristic protected by state or federal law or local ordinance.


If interested in the position, please send: 1) a cover letter summarizing your skills, interest, and background as related to this position, and 2) a current CV or resume to

Half Moon Bay, CA or Remote Considered